Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations

Vitor Almeida Barros, Marcelo Fantinato, Guilherme M. B. Salles, João Porto de Albuquerque

2014

Abstract

Business Process Management (BPM) can help organizations in their attempts to align strategies between business and information technology areas. It is not only necessary to address functional properties during the BPM life-cycle, but also process quality and operating constraints, which are usually grouped together as Non-Functional Properties (NFP). However, the most prestigious languages for business process modelling are unable to represent these NFPs, and this creates a gap between the degree of success in identifying functional properties and NFPs as well as between the process modelling and its implementation. We have attempted to fill this gap by proposing the StrAli-BPM (Strategic Alignment with BPM) approach, which is divided in two parts – BLA@BPMN and BLA2SLA: the former seeks to extend the BPMN language by embodying NFPs, in the form of BLAs (Business Level Agreements); and the latter semi-automatically derives a set of SLAs (Service Level Agreements), linked with web services, from a pre-defined BLA. This paper outlines the BLA2SLA part of the StrAli-BPM approach. In addition, it includes a prototype tool developed to validate BLA2SLA and the results of an experiment undertaken to validate it.

Paper Citation

in Harvard Style

Barros V., Fantinato M., M. B. Salles G. and Porto de Albuquerque J. (2014). Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations . In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-758-029-1, pages 214-225. DOI: 10.5220/0004887202140225

in Bibtex Style

@conference{iceis14,
author={Vitor Almeida Barros and Marcelo Fantinato and Guilherme M. B. Salles and João Porto de Albuquerque},
title={Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2014},
pages={214-225},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004887202140225},
isbn={978-989-758-029-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations
SN - 978-989-758-029-1
AU - Barros V.
AU - Fantinato M.
AU - M. B. Salles G.
AU - Porto de Albuquerque J.
PY - 2014
SP - 214
EP - 225
DO - 10.5220/0004887202140225