PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING

Elfriede Krauth, Hans Moonen, Viara Popova, Martijn Schut

2005

Abstract

Output of a planning process is a set of assigned individual tasks to resources at a certain point in time. Initially a manual job, however, in the past decades information systems have largely overtaken this role, especially in industries such as (road-) logistics. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight in the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well; thus ex-ante. The paper describes the extended literature survey that we performed, and introduces a novel framework that captures the dynamics of competing KPIs, by positioning them in the practical context of an LSP. This framework could be valuable input in the design of a future generation of information systems, capable of incorporating the business dynamics of today’s LSPs.

Paper Citation

in Harvard Style

Krauth E., Moonen H., Popova V. and Schut M. (2005). PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING . In Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 972-8865-19-8, pages 239-247. DOI: 10.5220/0002536102390247

in Bibtex Style

@conference{iceis05,
author={Elfriede Krauth and Hans Moonen and Viara Popova and Martijn Schut},
title={PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING},
booktitle={Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2005},
pages={239-247},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002536102390247},
isbn={972-8865-19-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Seventh International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - PERFORMANCE MEASUREMENT AND CONTROL IN LOGISTICS SERVICE PROVIDING
SN - 972-8865-19-8
AU - Krauth E.
AU - Moonen H.
AU - Popova V.
AU - Schut M.
PY - 2005
SP - 239
EP - 247
DO - 10.5220/0002536102390247