ASSESSING WORKFLOW MANAGEMENT SYSTEMS - A Quantitative Analysis of a Worfklow Evaluation Model

Stephan Poelmans, Hajo A. Reijers

2009

Abstract

Despite the enormous interest in workflow management systems and their widespread adoption by industry, few research studies are available that empirically assess the effectiveness and acceptance of this technology. Our work exactly aims at providing such insights and this paper presents some of our preliminary quantitative findings. Using a theory-based workflow success model, we have studied the impact of operational workflow technologies on end-users in terms of perceived usefulness, end-user satisfaction and perceived organisational benefits. A survey instrument was used to gather a sample of 246 end-users from two different organizations. Our findings show that the considered workflow applications are generally accepted and positively evaluated. Using partial least squares analysis, the success model was well supported, making it a usefull instrument to evaluate future workflow projects.

Paper Citation

in Harvard Style

Poelmans S. and Reijers H. (2009). ASSESSING WORKFLOW MANAGEMENT SYSTEMS - A Quantitative Analysis of a Worfklow Evaluation Model . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8111-84-5, pages 183-189. DOI: 10.5220/0002005401830189

in Bibtex Style

@conference{iceis09,
author={Stephan Poelmans and Hajo A. Reijers},
title={ASSESSING WORKFLOW MANAGEMENT SYSTEMS - A Quantitative Analysis of a Worfklow Evaluation Model },
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2009},
pages={183-189},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002005401830189},
isbn={978-989-8111-84-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - ASSESSING WORKFLOW MANAGEMENT SYSTEMS - A Quantitative Analysis of a Worfklow Evaluation Model
SN - 978-989-8111-84-5
AU - Poelmans S.
AU - Reijers H.
PY - 2009
SP - 183
EP - 189
DO - 10.5220/0002005401830189