SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS

Mukhammad Andri Setiawan, Shazia Sadiq

2010

Abstract

In today’s competitive business era, having the best practice business process is fundamental to the success of an organisation. Best practice reference models are generally created by experts in the domain, but often the best practice can be implicitly derived from the work practices of actual workers within the organization. In this paper, we propose to utilize the experiences and knowledge of previous business process users to inform and improve the current practices, thereby bringing about a socialization of work practice. We have developed a recommendation system to assist users to select the best practices of previous users through an analysis of business process execution logs. Recommendations are generated based on multi criteria analysis applied to the accumulated process data and the proposed approach is capable of extracting meaningful recommendations from large data sets in an efficient way.

Paper Citation

in Harvard Style

Andri Setiawan M. and Sadiq S. (2010). SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS . In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8425-06-5, pages 165-170. DOI: 10.5220/0002871801650170

in Bibtex Style

@conference{iceis10,
author={Mukhammad Andri Setiawan and Shazia Sadiq},
title={SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2010},
pages={165-170},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002871801650170},
isbn={978-989-8425-06-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - SOCIALIZATION OF WORK PRACTICE THROUGH BUSINESS PROCESS ANALYSIS
SN - 978-989-8425-06-5
AU - Andri Setiawan M.
AU - Sadiq S.
PY - 2010
SP - 165
EP - 170
DO - 10.5220/0002871801650170