USING KEY PERFORMANCE INDICATORS TO FACILITATE THE STRATEGY IMPLEMENTATION AND BUSINESS PROCESS IMPROVEMENT IN SME’S

Miguel Merino Gil, David Neila Sousa

2010

Abstract

The use of metrics for a wide range of issues in business management is usual in big organizations but don’t use frequently in business in small size enterprises. Business Intelligence (BI) is seen largely as the domain of large organizations, yet any size business can benefit greatly from BI tools. To date, the cost of BI technology has been too high for small businesses and limited scope of market operations and financial reports. We develop a method for successful BI implementation in the SME'S on the basis of its performance indicators based upon business process monitoring and constructing a plan of action (Business Initiatives) to carry out a defined strategy by targeted objectives.

Paper Citation

in Harvard Style

Merino Gil M. and Neila Sousa D. (2010). USING KEY PERFORMANCE INDICATORS TO FACILITATE THE STRATEGY IMPLEMENTATION AND BUSINESS PROCESS IMPROVEMENT IN SME’S . In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8425-05-8, pages 193-197. DOI: 10.5220/0002886501930197

in Bibtex Style

@conference{iceis10,
author={Miguel Merino Gil and David Neila Sousa},
title={USING KEY PERFORMANCE INDICATORS TO FACILITATE THE STRATEGY IMPLEMENTATION AND BUSINESS PROCESS IMPROVEMENT IN SME’S},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2010},
pages={193-197},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002886501930197},
isbn={978-989-8425-05-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - USING KEY PERFORMANCE INDICATORS TO FACILITATE THE STRATEGY IMPLEMENTATION AND BUSINESS PROCESS IMPROVEMENT IN SME’S
SN - 978-989-8425-05-8
AU - Merino Gil M.
AU - Neila Sousa D.
PY - 2010
SP - 193
EP - 197
DO - 10.5220/0002886501930197