ENABLING END USERS TO PROACTIVELY TAILOR UNDERSPECIFIED, HUMAN-CENTRIC BUSINESS PROCESSES - “Programming by Example” of Weakly-Structured Process Models

Todor Stoitsev, Stefan Scheidl, Felix Flentge, Max Mühlhäuser

2008

Abstract

Enterprises face the challenge of managing underspecified, human-centric business processes, which are executed in distributed teams in a rather informal, ad-hoc manner. This gave hibernating CSCW and ad-hoc workflow research a new push recently. However, there is still the need to clearly perceive end users as the actual drivers of business processes and to enable them to proactively tailor these processes according to their actual expertise and problem solving strategies. This paper presents the design and evaluation of a prototype for end-user development of weakly-structured process models through email-integrated task management. The presented CTM (Collaborative Task Manager) prototype uses “programming by example” to leverage user experience with standard email and task management applications and to extend user skills towards the definition of reusable process structures. By closely correlating to the actual user work practices and software environment, the tool provides a “gentle slope of complexity” for end users engaging in process tailoring activities.

Paper Citation

in Harvard Style

Stoitsev T., Scheidl S., Flentge F. and Mühlhäuser M. (2008). ENABLING END USERS TO PROACTIVELY TAILOR UNDERSPECIFIED, HUMAN-CENTRIC BUSINESS PROCESSES - “Programming by Example” of Weakly-Structured Process Models . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-989-8111-40-1, pages 38-46. DOI: 10.5220/0001681300380046

in Bibtex Style

@conference{iceis08,
author={Todor Stoitsev and Stefan Scheidl and Felix Flentge and Max Mühlhäuser},
title={ENABLING END USERS TO PROACTIVELY TAILOR UNDERSPECIFIED, HUMAN-CENTRIC BUSINESS PROCESSES - “Programming by Example” of Weakly-Structured Process Models},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2008},
pages={38-46},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001681300380046},
isbn={978-989-8111-40-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - ENABLING END USERS TO PROACTIVELY TAILOR UNDERSPECIFIED, HUMAN-CENTRIC BUSINESS PROCESSES - “Programming by Example” of Weakly-Structured Process Models
SN - 978-989-8111-40-1
AU - Stoitsev T.
AU - Scheidl S.
AU - Flentge F.
AU - Mühlhäuser M.
PY - 2008
SP - 38
EP - 46
DO - 10.5220/0001681300380046