INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING

Hemal Kothari, Bernadette Sharp, Luke Ho, Anthony Atkins

2006

Abstract

In the last few years, agent technology has significantly emerged as a new paradigm for software developers to solve complex problems. This paper extends the use of multi-agent systems into a new domain of outsourcing. It highlights the various issues associated with outsourcing decision making i.e. the complexity and the risks involved in outsourcing. The paper outlines the HABIO framework which proposes a tri-perspective approach focusing on the organisational, information and business perspective to facilitate the outsourcing decision-making and formulating an effective outsourcing strategy. The main focus of this paper is to describe how agents can assist the experts in their decision to support outsourcing. A call-centre scenario illustrating a 3-layered agent architecture is proposed which aims to capture the strategic, tactical, and communicational layers of outsourcing and supports the experts in their outsourcing decision-making.

Paper Citation

in Harvard Style

Kothari H., Sharp B., Ho L. and Atkins A. (2006). INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING . In Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-972-8865-42-9, pages 316-322. DOI: 10.5220/0002447703160322

in Bibtex Style

@conference{iceis06,
author={Hemal Kothari and Bernadette Sharp and Luke Ho and Anthony Atkins},
title={INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING},
booktitle={Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2006},
pages={316-322},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002447703160322},
isbn={978-972-8865-42-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - INTRODUCING INTELLIGENT AGENTS TO OUTSOURCING
SN - 978-972-8865-42-9
AU - Kothari H.
AU - Sharp B.
AU - Ho L.
AU - Atkins A.
PY - 2006
SP - 316
EP - 322
DO - 10.5220/0002447703160322