PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus

A. I. Kokkinaki, A. Vouldis

2010

Abstract

This paper is a case study that outlines design and implementation issues related to an application that facilitates process management and controls business performance issues in a retailer of extended products. The notion of an extended product is that of a product bundled with services. Towards this aim, the case study described in this paper focuses on three objectives: to review on existing theory on the subject of designing and developing applications and interfaces for enterprise information systems, to solicit end-users’ requirements based on which an information system is designed and developed.

Paper Citation

in Harvard Style

I. Kokkinaki A. and Vouldis A. (2010). PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus . In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8425-06-5, pages 321-325. DOI: 10.5220/0002969103210325

in Bibtex Style

@conference{iceis10,
author={A. I. Kokkinaki and A. Vouldis},
title={PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2010},
pages={321-325},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002969103210325},
isbn={978-989-8425-06-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - PERFORMANCE MANAGEMENT AND CONTROL - A Case Study in Mercedes Benz Cyprus
SN - 978-989-8425-06-5
AU - I. Kokkinaki A.
AU - Vouldis A.
PY - 2010
SP - 321
EP - 325
DO - 10.5220/0002969103210325