DESIGNING BUSINESS PROCESS MODELS FOR REQUIRED UNIFORMITY OF WORK

Kimmo Tarkkanen

2008

Abstract

Business process and workflow models play important role in developing information system integration and later training of its usage. New ways of working and information system usage practices are designed with as-is and to-be process models, which are implemented into system characteristics. However, after the IS implementation the work practices may become differentiated. Variety of work practices on same business process can have unexpected and harmful social and economic consequences in IS-mediated work environment. This paper employs grounded theory methodology and a case study to explore non-uniformity of work in a Finnish retail business organization. By differentiating two types of non-uniform work tasks, the paper shows how process models can be designed with less effort, yet maintaining the required amount of uniformity by the organization and support for employees’ uniform actions. In addition to process model designers, the findings help organizations struggling with IS use practices’ consistency to separate practices that may emerge most harmful and practices that are not worth to alter.

Paper Citation

in Harvard Style

Tarkkanen K. (2008). DESIGNING BUSINESS PROCESS MODELS FOR REQUIRED UNIFORMITY OF WORK . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8111-38-8, pages 21-29. DOI: 10.5220/0001681500210029

in Bibtex Style

@conference{iceis08,
author={Kimmo Tarkkanen},
title={DESIGNING BUSINESS PROCESS MODELS FOR REQUIRED UNIFORMITY OF WORK},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2008},
pages={21-29},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001681500210029},
isbn={978-989-8111-38-8},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - DESIGNING BUSINESS PROCESS MODELS FOR REQUIRED UNIFORMITY OF WORK
SN - 978-989-8111-38-8
AU - Tarkkanen K.
PY - 2008
SP - 21
EP - 29
DO - 10.5220/0001681500210029