MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation

Jan vom Brocke, Bettina Thurnher, Dietmar Winkler

2008

Abstract

Mobile devices offer great potentials for the design of business processes. However, realizing these potentials in practice is still problematic. While technologies are nowadays widely available, the problems still lie in the management of organizational change. In this paper, we analyze the contribution of user participation to the successful implementation of mobile business processes. We present the results of five case studies conducted in the IT-Service sector. The work gives empirical evidence that user participation (a) leads to reduced adoption and transition barriers and (b) improvements of business metrics.

Paper Citation

in Harvard Style

vom Brocke J., Thurnher B. and Winkler D. (2008). MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS, ISBN 978-989-8111-39-5, pages 168-173. DOI: 10.5220/0001713501680173

in Bibtex Style

@conference{iceis08,
author={Jan vom Brocke and Bettina Thurnher and Dietmar Winkler},
title={MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS,},
year={2008},
pages={168-173},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001713501680173},
isbn={978-989-8111-39-5},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS,
TI - MAKING USE OF MOBILE DEVICES IN E-COMMERCE - Overcoming Organizational Barriers through User Participation
SN - 978-989-8111-39-5
AU - vom Brocke J.
AU - Thurnher B.
AU - Winkler D.
PY - 2008
SP - 168
EP - 173
DO - 10.5220/0001713501680173