PROCESS MODELLING – BURDEN OR RELIEF? - Living Process Modelling within a Public Organisation

Silke Palkovits, Thomas Rössler, Maria Wimmer

2004

Abstract

Process modelling and process reorganisation are key criteria in regards to successful implementation of e-government. Yet up to recently, e-government had a rather technical dimension. Nowadays, it is being recognised that e-government is multi-faceted and that it requires a holistic approach. However, the questions of ‘how can the concept of Business Process Modelling (BPM) be applied successfully’ and ‘what is the added-value of managing an authority’s processes’ often cannot be answered immediately and directly due to the complexity of this topic. So, many public authorities shy at thinking in a comprehensive way and, instead, continue to focus on single issues because these are simpler to understand and easier to manage. The aims of this paper are to create awareness about the added-value of integrated business process modelling, to introduce a holistic concept for the analysis, re-organisation and modelling of government’s processes and to propose a tailor-made methodology for describing the processes. The authors will go deeply into the topic of process management with specific requirements of public authorities including legal as well as security aspects. Reading through this contribution, the reader should easily recognise the added value of BPM for public administrations and that the management of processes within public administration is a relief and not a burden.

Paper Citation

in Harvard Style

Palkovits S., Rössler T. and Wimmer M. (2004). PROCESS MODELLING – BURDEN OR RELIEF? - Living Process Modelling within a Public Organisation . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 972-8865-00-7, pages 94-102. DOI: 10.5220/0002631900940102

in Bibtex Style

@conference{iceis04,
author={Silke Palkovits and Thomas Rössler and Maria Wimmer},
title={PROCESS MODELLING – BURDEN OR RELIEF? - Living Process Modelling within a Public Organisation},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2004},
pages={94-102},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002631900940102},
isbn={972-8865-00-7},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - PROCESS MODELLING – BURDEN OR RELIEF? - Living Process Modelling within a Public Organisation
SN - 972-8865-00-7
AU - Palkovits S.
AU - Rössler T.
AU - Wimmer M.
PY - 2004
SP - 94
EP - 102
DO - 10.5220/0002631900940102