UML-BASED BUSINESS PROCESS REENGINEERING (BPR-UML) APPLIED TO IT OUTSOURCING

Edumilis Méndez, Luis E. Mendoza, María Pérez, Anna Grimán

2006

Abstract

Business Process Reengineering (BPR) is one of the current approaches organizations take to address global market pressures. BPR allows firms to analyze their internal processes with the view to developing customized goal-oriented solutions. On the other hand, Business Process Outsourcing (BPO) can be used: 1) as a tool for new processes defined by reengineering, which allows Information Technology experts to perform the business process involving that know-how; and 2) as part of a BPR, to reorient its implementation regarding quality levels and client satisfaction. This paper presents a methodological proposal that merges the BPR methodology proposed by Jacobson (1994) with Rational Unified Process (RUP). It also describes how this proposal can be applied in a BPR for IT Outsourcing in order to improve efficiency and quality levels in the corresponding business processes, specifically, the Printing Outsourcing Service (POS). This methodological proposal ensures traceability between the models proposed for the business and the features that the technological enablers should have for supporting them, thus reaching higher effectiveness in the reengineering process.

Paper Citation

in Harvard Style

Méndez E., E. Mendoza L., Pérez M. and Grimán A. (2006). UML-BASED BUSINESS PROCESS REENGINEERING (BPR-UML) APPLIED TO IT OUTSOURCING . In Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-972-8865-43-6, pages 546-550. DOI: 10.5220/0002458305460550

in Bibtex Style

@conference{iceis06,
author={Edumilis Méndez and Luis E. Mendoza and María Pérez and Anna Grimán},
title={UML-BASED BUSINESS PROCESS REENGINEERING (BPR-UML) APPLIED TO IT OUTSOURCING},
booktitle={Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2006},
pages={546-550},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002458305460550},
isbn={978-972-8865-43-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - UML-BASED BUSINESS PROCESS REENGINEERING (BPR-UML) APPLIED TO IT OUTSOURCING
SN - 978-972-8865-43-6
AU - Méndez E.
AU - E. Mendoza L.
AU - Pérez M.
AU - Grimán A.
PY - 2006
SP - 546
EP - 550
DO - 10.5220/0002458305460550