A COLLABORATIVE WEB SYSTEM TO IMPROVE CITIZENS-ADMINISTRATION COMMUNICATION

V. M. R. Penichet, M. Tobarra, M. D. Lozano, J. A. Gallud, F. Montero

2008

Abstract

One of the public administration dreams is to improve the quality of service and the simplification of procedures and tasks. Administrative procedures in town councils, intelligent agents, workflow processes and Web-based computing are some issues which can be mixed to get a user-oriented system able to support feedback between citizens and their Town Council. Notifications by means of e-mails and messages in user’s intranet facilitate user-to-civil servant and system-to-user communication and collaboration. In this paper, a Complaints and Suggestions Web-Based Collaborative Procedure (CS-WCP) is presented as an advanced e-administration solution. All the administrative procedure steps are well analyzed by workflow modelling, and then every task is coordinated. Intelligent agents allow performing some tasks, which used to be done in a manual manner, in an automatic way. This system allows people with different cultures, religions, knowledge, nature and necessities to interact with the local administration in an easy and intuitive way.

Paper Citation

in Harvard Style

M. R. Penichet V., Tobarra M., D. Lozano M., A. Gallud J. and Montero F. (2008). A COLLABORATIVE WEB SYSTEM TO IMPROVE CITIZENS-ADMINISTRATION COMMUNICATION . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-989-8111-40-1, pages 308-315. DOI: 10.5220/0001723103080315

in Bibtex Style

@conference{iceis08,
author={V. M. R. Penichet and M. Tobarra and M. D. Lozano and J. A. Gallud and F. Montero},
title={A COLLABORATIVE WEB SYSTEM TO IMPROVE CITIZENS-ADMINISTRATION COMMUNICATION},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2008},
pages={308-315},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001723103080315},
isbn={978-989-8111-40-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - A COLLABORATIVE WEB SYSTEM TO IMPROVE CITIZENS-ADMINISTRATION COMMUNICATION
SN - 978-989-8111-40-1
AU - M. R. Penichet V.
AU - Tobarra M.
AU - D. Lozano M.
AU - A. Gallud J.
AU - Montero F.
PY - 2008
SP - 308
EP - 315
DO - 10.5220/0001723103080315