SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES

Cláudio Sapateiro, Pedro Antunes

2008

Abstract

When existing information systems and organizational procedures lacks to support work needs, people engage in informal networks of relations and make use of their tacit knowledge promoting this way the emergence of unstructured work activities. To improve the consistency and effectiveness of such practices we propose a model and a prototype to assist collaboration needs in such scenarios. Our contribution defends the need of the construction of a shared awareness to improve situation understanding and collaboration. Supported on the Reason’s Swiss Cheese model for accidents we propose the use of a collaborative constructed artifact: Situation Matrixes (SM), to relate the different situation dimensions. The information needs in the existing contexts of action where the situation unfolds, will be supplied by different views over the (sub)set of matrixes.

Paper Citation

in Harvard Style

Sapateiro C. and Antunes P. (2008). SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-989-8111-40-1, pages 359-362. DOI: 10.5220/0001693403590362

in Bibtex Style

@conference{iceis08,
author={Cláudio Sapateiro and Pedro Antunes},
title={SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2008},
pages={359-362},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001693403590362},
isbn={978-989-8111-40-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES
SN - 978-989-8111-40-1
AU - Sapateiro C.
AU - Antunes P.
PY - 2008
SP - 359
EP - 362
DO - 10.5220/0001693403590362