INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES

Greg Timbrell

2008

Abstract

A study of 27 ERP systems in the Queensland Government revealed 41 issues clustered into seven major issue categories. Two of these categories described intra- and inter-organisational knowledge-related issues. This paper describes and discusses the intra-organisational knowledge issues arising from this research. These intra-organisational issues include insufficient knowledge in the user base, ineffective staff and knowledge retention strategies, inadequate training method and management, inadequate helpdesk knowledge resources, and finally, under-resourced helpdesk. When barriers arise in knowledge flows from sources such as implementation partner staff, training materials, trainers, and help desk staff, issues such as those reported in this paper arise in the ERP lifecycle.

Paper Citation

in Harvard Style

Timbrell G. (2008). INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES . In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8111-36-4, pages 226-231. DOI: 10.5220/0001694602260231

in Bibtex Style

@conference{iceis08,
author={Greg Timbrell},
title={INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2008},
pages={226-231},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001694602260231},
isbn={978-989-8111-36-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - INTRA-ORGANISATIONAL ERP LIFECYCLE KNOWLEDGE ISSUES
SN - 978-989-8111-36-4
AU - Timbrell G.
PY - 2008
SP - 226
EP - 231
DO - 10.5220/0001694602260231