Assurance in Collaborative ICT-enabled Service Chains

Y. W. van Wijk, N. R. T. P. van Beest, K. F. C. de Bakker, J. C. Wortmann

2014

Abstract

Assurance is an essential condition for trust in a collaborative ICT-enabled service business. Insufficient assurance can cause organizational vulnerability, inefficiency and major loss of business revenues. Especially complex and extensive composite ICT-enabled services are confronted with a major increase of business- and discontinuity risks. To mitigate these risks, this paper presents a conceptual solution for assurance and governance in ICT-enabled service chains, by designing an assurance framework based on business strategy, the management of risk-control obligations and the control and audit of the service chain. After presenting the design of the new assurance framework, the business implications are explained. In this context, the feasibility and relevance of the framework are validated at two large public companies in The Netherlands. The paper shows that a new assurance and governance approach for ICT-enabled service chains is required in practice and theory, where assurance can be obtained via the conceptual assurance framework for ICT-enabled service chains.

Paper Citation

in Harvard Style

van Wijk Y., van Beest N., de Bakker K. and Wortmann J. (2014). Assurance in Collaborative ICT-enabled Service Chains . In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-758-029-1, pages 368-375. DOI: 10.5220/0004890303680375

in Bibtex Style

@conference{iceis14,
author={Y. W. van Wijk and N. R. T. P. van Beest and K. F. C. de Bakker and J. C. Wortmann},
title={Assurance in Collaborative ICT-enabled Service Chains},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2014},
pages={368-375},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004890303680375},
isbn={978-989-758-029-1},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - Assurance in Collaborative ICT-enabled Service Chains
SN - 978-989-758-029-1
AU - van Wijk Y.
AU - van Beest N.
AU - de Bakker K.
AU - Wortmann J.
PY - 2014
SP - 368
EP - 375
DO - 10.5220/0004890303680375