COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY

Feng Yun-qing, Li Xue-wei, Li Xue-mei

2011

Abstract

To assess the passenger’s satisfaction is the key to analyze the service quality of the railway sector. The most important part of the assessment is to calculate the weight of each index which influences the passenger’s feelings in their journey. In this paper, we choose Ticket Price, Convenience, Train speed, Comfort and Security as the indicators to assess the passenger’s satisfaction. First, we use the rough set theory to calculate the subjective weight of the five indicators that influences the passenger’s travel feelings. Second, we calculate the objective weight of the same five indicators using the Entropy Method. At last, we get the integrated weight based on the subjective weight and the objective weight through the integrated weight calculating formula. The results indicate that the Security has the highest weight, followed by the weight of the Ticket Price and the Convenience. The Comfort and Speed have the lowest weight.

Paper Citation

in Harvard Style

Yun-qing F., Xue-wei L. and Xue-mei L. (2011). COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: PMSS, (ICEIS 2011) ISBN 978-989-8425-56-0, pages 629-635. DOI: 10.5220/0003616506290635

in Bibtex Style

@conference{pmss11,
author={Feng Yun-qing and Li Xue-wei and Li Xue-mei},
title={COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: PMSS, (ICEIS 2011)},
year={2011},
pages={629-635},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003616506290635},
isbn={978-989-8425-56-0},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: PMSS, (ICEIS 2011)
TI - COMPREHENSIVE EVALUATION OF THE RAILWAY PASSENGER’S SATISFACTION BASED ON ROUGH SET AND ENTROPY
SN - 978-989-8425-56-0
AU - Yun-qing F.
AU - Xue-wei L.
AU - Xue-mei L.
PY - 2011
SP - 629
EP - 635
DO - 10.5220/0003616506290635