REASONING ABOUT CUSTOMER NEEDS IN MULTI-SUPPLIER ICT SERVICE BUNDLES USING DECISION MODELS

Sybren de Kinderen, Jaap Gordijn, Hans Akkermans

2009

Abstract

We propose a method, e3service , to reason about satisfying customer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer needs, their ensuing consequences, and the services that realize those consequences in a service catalogue. This catalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.

Paper Citation

in Harvard Style

de Kinderen S., Gordijn J. and Akkermans H. (2009). REASONING ABOUT CUSTOMER NEEDS IN MULTI-SUPPLIER ICT SERVICE BUNDLES USING DECISION MODELS . In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8111-86-9, pages 131-136. DOI: 10.5220/0001985001310136

in Bibtex Style

@conference{iceis09,
author={Sybren de Kinderen and Jaap Gordijn and Hans Akkermans},
title={REASONING ABOUT CUSTOMER NEEDS IN MULTI-SUPPLIER ICT SERVICE BUNDLES USING DECISION MODELS},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2009},
pages={131-136},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001985001310136},
isbn={978-989-8111-86-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - REASONING ABOUT CUSTOMER NEEDS IN MULTI-SUPPLIER ICT SERVICE BUNDLES USING DECISION MODELS
SN - 978-989-8111-86-9
AU - de Kinderen S.
AU - Gordijn J.
AU - Akkermans H.
PY - 2009
SP - 131
EP - 136
DO - 10.5220/0001985001310136