A QUALITY MANAGEMENT TRAINING SYSTEM ON ISO STANDARDS FOR ENHANCING COMPETITIVENESS OF SMES

Nunzio Casalino, Alessandro D’Atri, Ludmil Manev

2007

Abstract

The purpose of this paper is to introduce and discuss the benefits of on-line training, in quality control and quality management, as a support for professionals and managers of SMEs (Small and Medium Enterprises), to contribute to the improvement of the activities and of business performance objectives of their organizations. This kind of training includes topics on: managing quality, quality process, auditing, total quality, ISO standards, mistake proofing, and more. The paper describes the expected benefits according with the preliminary results of an European project aiming to create and validate an on-line system in the field of quality management and to provide an effective training on quality in the SMEs. The international standards that are covered by the project are: ISO 9001 (quality management system), ISO 14001 (environment management system) and HACCP (Hazard Analysis and Control of the Critical Points). Others users could be also students, disadvantaged people and all people who show interest in the quality management systems.

Paper Citation

in Harvard Style

Casalino N., D’Atri A. and Manev L. (2007). A QUALITY MANAGEMENT TRAINING SYSTEM ON ISO STANDARDS FOR ENHANCING COMPETITIVENESS OF SMES . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-972-8865-92-4, pages 229-235. DOI: 10.5220/0002412502290235

in Bibtex Style

@conference{iceis07,
author={Nunzio Casalino and Alessandro D’Atri and Ludmil Manev},
title={A QUALITY MANAGEMENT TRAINING SYSTEM ON ISO STANDARDS FOR ENHANCING COMPETITIVENESS OF SMES},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2007},
pages={229-235},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002412502290235},
isbn={978-972-8865-92-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - A QUALITY MANAGEMENT TRAINING SYSTEM ON ISO STANDARDS FOR ENHANCING COMPETITIVENESS OF SMES
SN - 978-972-8865-92-4
AU - Casalino N.
AU - D’Atri A.
AU - Manev L.
PY - 2007
SP - 229
EP - 235
DO - 10.5220/0002412502290235