ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE

Nian-Shing Chen, Kan-Min Lin, no name Kinshuk

2004

Abstract

Understanding learner satisfaction and its factors is very important for E-learning quality development. In this study, we describe an E-learning satisfaction assessment model based on the negative critical incidents perspective and examine if critical incidents affect E-learning satisfaction. The model is tested using an empirical study of 230 online learners at NSYSU Cyber-University. The results show that the model is valid and it can provide 71% of explanatory power for overall cumulative satisfaction for E-learning in our empirical case. The critical incidents that affect E-learning satisfaction can be classified into four categories: administration, functionality, instruction and interaction. Among them, interaction and functionality are found to be the most important factors.

Paper Citation

in Harvard Style

Chen N., Kinshuk N. and Lin K. (2004). ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE . In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-00-7, pages 27-34. DOI: 10.5220/0002605700270034

in Bibtex Style

@conference{iceis04,
author={Nian-Shing Chen and no name Kinshuk and Kan-Min Lin},
title={ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2004},
pages={27-34},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002605700270034},
isbn={972-8865-00-7},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE
SN - 972-8865-00-7
AU - Chen N.
AU - Kinshuk N.
AU - Lin K.
PY - 2004
SP - 27
EP - 34
DO - 10.5220/0002605700270034