WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector

María M. Abad-Grau, Francisco Araque, Rosana Montes, M. Visitación Hurtado, Miguel J. Hornos

2006

Abstract

The current enterprise world has become global and complex. Knowledge management is a key to have a competitive advantage as it allows detecting in advance customer trends and market evolution. While knowledge management systems are usually unaffordable for small or even medium-size enterprises, a tool to be shared between them is a more realistic solution. The system, based on client/server architecture with a web interface, is able to provide top Information Technology (IT) solutions for a low cost so that small and medium business can also use these systems to acquire competitive advantage. We have developed a solution for a IT enterprise providing an on-line reservation system for small tourist lodgings and travel agencies. It consists of a Data Warehouse (DW) and a Decision Support System (DSS) which is currently being offered as a value-added service for providers and customers. The DSS is also used by the Acquisition Component of a Knowledge Management System (KMS).

Paper Citation

in Harvard Style

M. Abad-Grau M., Araque F., Montes R., Visitación Hurtado M. and J. Hornos M. (2006). WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector . In Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-972-8865-41-2, pages 239-244. DOI: 10.5220/0002487402390244

in Bibtex Style

@conference{iceis06,
author={María M. Abad-Grau and Francisco Araque and Rosana Montes and M. Visitación Hurtado and Miguel J. Hornos},
title={WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector},
booktitle={Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2006},
pages={239-244},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002487402390244},
isbn={978-972-8865-41-2},
}

in EndNote Style

TY - CONF
JO - Proceedings of the Eighth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - WEB KNOWLEDGE MANAGEMENT FOR SMALL AND MEDIUM-SIZE ENTERPRISES - WebTour: A Case Study From the Tourism Sector
SN - 978-972-8865-41-2
AU - M. Abad-Grau M.
AU - Araque F.
AU - Montes R.
AU - Visitación Hurtado M.
AU - J. Hornos M.
PY - 2006
SP - 239
EP - 244
DO - 10.5220/0002487402390244