Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios

Eva Hoos, Christoph Gröger, Stefan Kramer, Bernhard Mitschang

2014

Abstract

Mobile apps offer new possibilities to improve business processes. However, the introduction of mobile apps is typically carried out from a technology point of view. Hence, process improvement from a business point of view is not guaranteed. There is a methodological lack for a holistic analysis of business processes regarding mobile technology. For this purpose, we present an analysis framework, which comprises a systematic methodology to identify value-added usage scenarios of mobile technology in business processes with a special focus on mobile apps. The framework is based on multi-criteria analysis and portfolio analysis techniques and it is evaluated in a case-oriented investigation in the automotive industry.

Paper Citation

in Harvard Style

Hoos E., Gröger C., Kramer S. and Mitschang B. (2014). Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios . In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-028-4, pages 71-82. DOI: 10.5220/0004897100710082

in Bibtex Style

@conference{iceis14,
author={Eva Hoos and Christoph Gröger and Stefan Kramer and Bernhard Mitschang},
title={Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2014},
pages={71-82},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004897100710082},
isbn={978-989-758-028-4},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios
SN - 978-989-758-028-4
AU - Hoos E.
AU - Gröger C.
AU - Kramer S.
AU - Mitschang B.
PY - 2014
SP - 71
EP - 82
DO - 10.5220/0004897100710082