DECISION SUPPORT SYSTEM FOR COST-BENEFIT ANALYSIS IN SERVICE PROVISION

Emadoddin Livani, Elham Paikari, Günther Ruhe

2011

Abstract

Cost-benefit analysis is an approach to relate effort and cost of an activity to the resulting benefit. In this paper a novel decision support system for cost-benefit analysis in the context of service provision is proposed. Four decision support scenarios are investigated: (i) analyzing the impact of the services on cost and benefit, (ii) sensitivity analysis for the system variables, (iii) goal-seek analysis, and (iv) analyzing the impact of the services on operational resources. The key engine of the analysis approach is a Bayesian Belief Network (BBN). The BBN incorporates the key incoming, control and outgoing service parameters as well as their probabilistic relationships. In the sense of a hierarchical system, the variation of some of the parameters is guided by the results of optimizing operational resources being some of the BBN parameters. We’ve evaluated the framework in a case study with the City of Calgary’s Waste and Recycling Services. The results showed that using such a DSS facilitates the decision making process and improves the overall cost-benefit ratio.

Paper Citation

in Harvard Style

Livani E., Paikari E. and Ruhe G. (2011). DECISION SUPPORT SYSTEM FOR COST-BENEFIT ANALYSIS IN SERVICE PROVISION . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8425-54-6, pages 198-203. DOI: 10.5220/0003514101980203

in Bibtex Style

@conference{iceis11,
author={Emadoddin Livani and Elham Paikari and Günther Ruhe},
title={DECISION SUPPORT SYSTEM FOR COST-BENEFIT ANALYSIS IN SERVICE PROVISION},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2011},
pages={198-203},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003514101980203},
isbn={978-989-8425-54-6},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - DECISION SUPPORT SYSTEM FOR COST-BENEFIT ANALYSIS IN SERVICE PROVISION
SN - 978-989-8425-54-6
AU - Livani E.
AU - Paikari E.
AU - Ruhe G.
PY - 2011
SP - 198
EP - 203
DO - 10.5220/0003514101980203