A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values

Yuki Tsuda, Masanori Akiyoshi, Masaki Samejima, Hironori Oka

2012

Abstract

The authors propose a classification method of inquiry e-mails for describing FAQ (Frequently Asked Questions) and individual setting mechanism of judgment threshold values. In this method, a dictionary used for classification of inquiries is generated and updated automatically by statistical information of characteristic words in clusters, and inquiries are classified correctly to each proper cluster by using the dictionary. Threshold values are individually and automatically set by using statistical information.

Paper Citation

in Harvard Style

Tsuda Y., Akiyoshi M., Samejima M. and Oka H. (2012). A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values . In Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8565-12-9, pages 199-205. DOI: 10.5220/0003972101990205

in Bibtex Style

@conference{iceis12,
author={Yuki Tsuda and Masanori Akiyoshi and Masaki Samejima and Hironori Oka},
title={A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values},
booktitle={Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2012},
pages={199-205},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003972101990205},
isbn={978-989-8565-12-9},
}

in EndNote Style

TY - CONF
JO - Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values
SN - 978-989-8565-12-9
AU - Tsuda Y.
AU - Akiyoshi M.
AU - Samejima M.
AU - Oka H.
PY - 2012
SP - 199
EP - 205
DO - 10.5220/0003972101990205