VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing

Tamara Babaian, Wendy Lucas, Heikki Topi

2007

Abstract

Our research is concerned with developing design guidelines aimed at improving the usability of enterprise-wide information systems by employing collaborative problem solving as a model for user-system interaction. In this paper, we present our approach to addressing a critical design issue that we identified through our field research: namely, system-to-user communication involving components of a complex process flow. This approach uses a dynamic process graph and a set of related task links that are displayed alongside the traditional ERP task interfaces. We outline the collaborative framework and position our solution within it. This solution can benefit other application areas, especially those that involve protracted processes that are not familiar to the user.

Download


Paper Citation


in Harvard Style

Babaian T., Lucas W. and Topi H. (2007). VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing . In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-972-8865-92-4, pages 123-128. DOI: 10.5220/0002352401230128

in Bibtex Style

@conference{iceis07,
author={Tamara Babaian and Wendy Lucas and Heikki Topi},
title={VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2007},
pages={123-128},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002352401230128},
isbn={978-972-8865-92-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing
SN - 978-972-8865-92-4
AU - Babaian T.
AU - Lucas W.
AU - Topi H.
PY - 2007
SP - 123
EP - 128
DO - 10.5220/0002352401230128