Factors Influencing User’s Satisfaction with Information Systems

Laila Zeroual, Ouafae Zerouali Ouariti

2021

Abstract

User satisfaction is considered to be one of the most important main dependent variables used to measure the success of the information system, this vision initiated Cyert and March in 1963 since they propose that if an information system meets the needs of the user, the satisfaction of that user will be enhanced while if not, the user will be dissatisfied and look for another source or another system. This is also confirmed by several authors indicating that user satisfaction is directly linked to the use of the system. Also the most frequent measures of success in the literature are user satisfaction, use of the information system and their influence on performance. In this article we have first presented the main models of user satisfaction as well as some definitions. Secondly the methodology adopted. And finally we will present the results of the empirical study using the partial least square structural equation modeling (SEM).

Paper Citation

in Harvard Style

Zeroual L. and Zerouali Ouariti O. (2021). Factors Influencing User’s Satisfaction with Information Systems. In Proceedings of the 2nd International Conference on Big Data, Modelling and Machine Learning - Volume 1: BML, ISBN 978-989-758-559-3, pages 552-557. DOI: 10.5220/0010743500003101

in Bibtex Style

@conference{bml21,
author={Laila Zeroual and Ouafae Zerouali Ouariti},
title={Factors Influencing User’s Satisfaction with Information Systems},
booktitle={Proceedings of the 2nd International Conference on Big Data, Modelling and Machine Learning - Volume 1: BML,},
year={2021},
pages={552-557},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010743500003101},
isbn={978-989-758-559-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Big Data, Modelling and Machine Learning - Volume 1: BML,
TI - Factors Influencing User’s Satisfaction with Information Systems
SN - 978-989-758-559-3
AU - Zeroual L.
AU - Zerouali Ouariti O.
PY - 2021
SP - 552
EP - 557
DO - 10.5220/0010743500003101