Operationalizing Behavior Change Techniques in Conversational Agents

Maria Bastos, Ana Cláudio, Isa Félix, Mara Guerreiro, Maria Carmo, João Balsa

2022

Abstract

Departing from previous work on the use of well-established behavior change techniques in an mHealth intervention based on a conversational agent (CA), we propose in this contribution a new architecture for the design of behavior change CAs. This novel approach combines the use of an advanced natural language platform (Dialogflow) with the explicit representation, in an ontology, of how behavior change techniques can be operationalized. The integration of these two components is explained, as well as the most challenging aspect of using the advanced features of the platform in a way that allowed the agent to lead the dialogue flow, when needed. A successful proof of concept was built, which can be the basis for the development of advanced conversational agents, combining natural language tools with ontology-based knowledge representation.

Paper Citation

in Harvard Style

Bastos M., Cláudio A., Félix I., Guerreiro M., Carmo M. and Balsa J. (2022). Operationalizing Behavior Change Techniques in Conversational Agents. In Proceedings of the 14th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART, ISBN 978-989-758-547-0, pages 216-224. DOI: 10.5220/0010826800003116

in Bibtex Style

@conference{icaart22,
author={Maria Bastos and Ana Cláudio and Isa Félix and Mara Guerreiro and Maria Carmo and João Balsa},
title={Operationalizing Behavior Change Techniques in Conversational Agents},
booktitle={Proceedings of the 14th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,},
year={2022},
pages={216-224},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010826800003116},
isbn={978-989-758-547-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,
TI - Operationalizing Behavior Change Techniques in Conversational Agents
SN - 978-989-758-547-0
AU - Bastos M.
AU - Cláudio A.
AU - Félix I.
AU - Guerreiro M.
AU - Carmo M.
AU - Balsa J.
PY - 2022
SP - 216
EP - 224
DO - 10.5220/0010826800003116