Supply Chain Management: A Systematic Literature Review

Tri Pujadi

, Witarsyah

, Haris Setia Budi

, Wahyu Sardjono

, Bachtiar H. Simamora

and Ximing Ruan

Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia

Department of Management, Binus Business School, Bina Nusantara University, Jakarta, Indonesia

MSc-International Management, Bristol Business School, University of the West of England, U.K.

ximing.ruan@uwe.ac,uk

Keywords

Information Technology, Supply Chain Management, e-SCM.

Abstract

The study aims to conduct a comprehensive literature review on supply chain management frameworks by

determining research sources; determine the keyword pattern for the search process; using inclusion and

exclusion criteria; data extraction; and finally analyzing findings to answer research questions. The results are

a variable component of SCM mapping, and lastly have important implications for theory and practice.

INTRODUCTION

The coronavirus pandemic has sparked online

commerce and ordering, forcing retailers to adapt to

digital adoption to ensure the safety of employees and

customers. This includes the use of apps and online

orders for contactless purchases. The more retailers

that adapt this form of technology, and then will make

the consumer more comfortable, which in turn will

encourage e-commerce and delivery to the end user.

In order to maintain an overview, all companies in the

supply chain must use this data to plan and optimize

their business operations effectively.

According Fernandez "The last three months of

social distance have also shown us how dependent we

have become on e-commerce to acquire the goods we

need and the remaining challenges, such as the

visibility of the supply chain that is still

present."(Akyuz, 2016).

"To fully excel in

delivering accurate deliveries to

buyers, retailers

have strengthened their partnerships

with business

partners and focused on the quality of

product

information they make available to

consumers." he

added. With the need for more

consumable and

comprehensive data, brands and

retailers have

worked to transform inefficient, lengthy

and often

manual data management processes and

automate

traditional operations to better anticipate

what

consumers want (Almaktoom, 2010).

There is more work to be done, especially as

social distance will continue to impact the growth of

e-commerce. However, retailers may run the risk of

running into expensive returns if consumers do not

value the delivered product at all like the online

display: using a standards-based data framework

remains essential (Ascencio, 2014).

Consumer issues and problems caused by

COVID-19 can encourage companies to reserve part

their activities (Ascencio, 2014).As with online trading,

visibility

is likely to increase alongside the technology

behind

these portals.

Supply-Chain-Management can be defined as a

strategies that optimize the flow of materials or

services in order to make the product or service

available to the end user. The aim is to perform this

task in an integrated and cost-effective way (Burgess,

2006).

Today's supply chain is part of every leading

industry. The general categories that underpin

industry-standard supply chain management include

demand planning, procurement, manufacturing,

inventory management, or warehousing and

logistics

(Chauhan, 2019).

The context of Supply Chain Management in its

application for small and medium businesses

(MSME) is the timely and efficient delivery of goods

services to consumers (Chen, 2017) and (Chen, 2011).

MSME operates SCM digitally to achieve this

goal. Therefore, this research literature tries to define

"what are the components of a digital SCM and the

attributes required for MSMEs in their ideal

application". The concept of SCM digitally refers to

1312

Pujadi, T., Witarsyah, ., Setia Budi, H., Sardjono, W., H. Simamora, B. and Ruan, X.

Supply Chain Management: A Systematic Literature Review.

DOI: 10.5220/0010964300003260

In Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science (iCAST-ES 2021), pages 1312-1315

ISBN: 978-989-758-615-6; ISSN: 2975-8246

 2023 by SCITEPRESS – Science and Technology Publications, Lda. Under CC license (CC BY-NC-ND 4.0)

the use of the internet as a medium for implementing

supply chain management (Chen, 2007), or called e-

supply

chain

METHOD

This research study includes a comprehensive

literature review of the supply chain

management

framework that is implemented

digitally to the

electronic supply chain (e-

supply chain). The

implementation consists of

several steps, namely the

identification of the

research source, determine the

keyword pattern

for the search process, use inclusion

and

exclusion criteria, data extraction, and finally

analyze the results to answer research questions.

2.1 The Search Process

The first step in research is to define literature

sources to find suitable journals and articles. The

selected literary sources for the systematic study of

this literature are as follows:

ACM-Digital-Library ( http://dl.acm.org)

IEEE Digital-Library (ieeexplore.ieee.org)

Science Direct (http://www.sciencedirect.com)

Emerald Insight ( emeraldinsight.com)

Springer-Link (http://springer.com)

Taylor-Francis(taylorandfrancis.com/ )

The aims of this research, is to study the use of

supply chain management patterns in business to

achieve more effective and efficient service to

customers. Keyword search is combined with some

terminology for implementing SCM digitally, or e-

SCM.

The keyword pattern used to answer research

questions when searching for related research articles

is organized using Boolean operators to select and

filter data. This is set so that you can prioritize finding

data based on the symbols used. Boolean symbols and

operators that we use in this document, such as

.AND.,. OR. The Keyword combinations are as

follows:

•

Supply Chain. OR. Supply Chain

Management.

OR. (e-Supply Chain). AND.

Optimizing. AND.

Electronic Commerce. OR.

E-Commerce

•

(Electronic. OR. Digital). AND. Supply

Chain.

AND. Optimizing. AND. Electronic

Commerce

•

(E-Supply Chain. OR. Supply Chain

Management). AND. (Optimization. OR.

(Effective. AND. Efficient)) AND. Electronic

Commerce).

Inclusion criteria for search engines consist of

three filter processes. The first is the "Study Found"

process. All articles found in original publications on

specific keywords are saved as found research. The

next step is to filter the article by title and abstract. If

the title and abstract are relevant and appropriate to

help determine the research question, this article will

be saved as a "Study Candidate". The final part of

filtering this article is to carefully read all of the

candidate articles to answer the research questions. If

the article is suitable to answer research questions, it

defined as a "Selected Study".

In order to clarify the validity of the literature,

criteria for the exclusion of queries are defined in

various procedures, including:

•

Select articles based on publishing-dates before

2000.

•

The complete paper structure, which means all

identities (journals/conferences, author-identities,

etc.) are men-tioned in the paper.

• Duplicate-papers from the same study are

excluded in the SLR

2.2 The Data Extraction

The study literature examined 392 articles from

all

sources and criteria. Of the 392 articles examined, 70

papers are candidate studies based on the

appropriate

title a n d abstract of the research question.

After further

study, only 31 items can be used for

these studies.

Table 1: Data extraction in inclussion criteria.

Source Found Candidate Selected

Google Scholars 106 20 12

ACM-Digital Library 15 4 2

IEEEXplorer 47 7 3

Science direct 81 14 5

Wiley Online 76 12 4

Emerald 23 5 2

Springer 44 8 3

Total 392 70 31

RESULT AND DISCUSSION

This literature study aims to examine the

components

of supply chain management for a

company's

Supply Chain Management: A Systematic Literature Review

1313

business. The use of digital supply chain

management in companies has created new

opportunities and challenges to improve the

performance of functions in their companies. On this

basis, the general components of electronic supply

chain management (e-supply chain) are identified in

this study. In this section, article presents the

demographics and trends of the Selected Studies

literature, such as Publication sources, year of

publication, classification of ( variable components

and mapping of components supply chain

management and electronic supply chain) of study

literature. Table 2 shows the journal ID, title, year,

type, and name of the journal or conference

Table 2: Publication (source, year, type).

No Title Year Type

1 A Review 2019 J

2 Requirements 2009 J

3 The impact 2020 J

4 Assessing 2020 J

5 Supply 2018 J

6 Method 2020 J

7 Using 2017 C

8 Supply 2016 C

9 Warehouse 2017 C

10 Mathematical 2013 J

11 Research 2018 C

12 User 2017 C

13 A Strategy 2013 J

14 E-procurement 2014 C

15 A hierarchical 2007 J

16 Using ICT 2015 C

17 Information 2019 J

18 The research 2011 C

19 Big Data 2019 C

20 e-Commerce 2002 J

21 Supply 2006 J

22 E-Commerce 2016 C

23 An analysis] 2007 J

24 The Impact. 2018 J

25 The Effect 2014 C

26 Supply chain 2020 J

27 Strategic 2013 J

28 Influence 2020 J

29 A collaborative 2014 J

30 SMEs 2009 J

31 Process 2020 J

Note: J-Journal, C-Conference

From the articles processed, most of the writer's

discipline expertise comes from computer science

(47%), as can be seen in Table 3. It can be concluded

that the topic of supply-chain-management or e-SCM

a multidisciplinary concept between computer-

science, business-management, information-systems,

and engineering. The developing technology,

especially in electronic-commerce, encourages this

research to find a component framework for e-SCM

that supports convergence between institutions.

According to the study literature, there are 31

components of the e-SCM framework.

Table 3: Author discipline of expertise.

No Discipline # %

Management 20 29%

1 Economics and Business Administration 7 1%

2 Management 2 2%

3 Marketing 10 1%

4 Media Science 1

Computer Science

5 Com

uter and Mathematical Sciences 8 8%

6 Computer Science 13 14%

7 Information Technology 3 3%

8 Sciences and Technologies

9 Software Engineering

10%

Information S

stems

10 Information Center 1 1%

11 Information Management 4 1%

12 Information Systems 2

13%

Engineering

13 En

ineerin

6 4%

14 Geo

1 1%

15 Architecture

2 2%

Total

IMPLICATION AND

CONCLUSION

This study has two important implications for

theory and practice. First, these results can be used to

determine which key components in supply chain

management and E-SCM support the most effective

operations in the company. Increasing e-commerce

technology, it is necessary to identify the components

of the technology that can increase the effectiveness

of a supply chain management as a result of the

application of the technology (e-SCM) The right

identification of technology components can

maximize the integration of e-commerce applications

in the supply chain management.

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1314

Table 4: The classification of variables.

Variables Com

onent Indicatot

Functionality

• Customer • strategic

Offering level

•

Order Processing • tactical level

•

Inventory • operational

level

Management

•

Warehousing

•

Transportation

Stakeholder • Producer • Decision made

•

Supp

lie

r • Controllership

•

Distributor • Task Force

•

Consumer

Impact

• Implication of • Cost

Technology • Quality

•

Trust • Service

•

Governance Speed

•

Ownership

• Reliability

•

Relatively new • Effectiveness

•

Several

• Efficiency

Discipline

• Customer

•

Predominantly Loyalty

•

Conceptual

• Market

Framing Development

LIMITATION AND FUTURE

RESEARCH

This study has two important implications for

theory and practice. First, these results can be used to

determine which key components in supply chain

management and E-SCM support the most effective

operations in the company.

Based on the identified model component, there

are

many areas that need to be considered for

future

research. The output components are only

conceptual

components for business and enterprise,

and there are

many aspects of the e-SCM component

framework

that need refining. Organizing the part

was a

challenge, although there are many theories

support it.

ACKNOWLEDGEMENTS

This study is supported by RTTO (Research

and

Technology Transfer Office), Bina Nusantara

University as a part of Bina Nusantara University’s

International Research Grant entitled Supply Chain

Optimization using e-Commerce with contract

number: No.026/VR.RTT/IV/2020 and contract date:

6 April 2020.

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