Performance Analysis for Threshold-based N-Systems with Heterogeneous Servers

Le Anh Thu, Tuan Phung-Duc

2022

Abstract

Driven by the need to develop methods for minimizing operational delays at public administration agencies, this paper considers problems involving routing and staffing in these agencies. We examine a threshold-based N-System of two queues with capacities C1 = ∞ and C2 < ∞, respectively. We use the matrix analytic method to obtain the steady-state probabilities, the performance measures, and the optimal threshold values in terms of the system parameters. Our numerical experiments reveal that the mean response time is sensitive to the stability condition, and the effectiveness of the threshold policy depends on the customer arrival rate.

Paper Citation

in Harvard Style

Thu L. and Phung-Duc T. (2022). Performance Analysis for Threshold-based N-Systems with Heterogeneous Servers. In Proceedings of the 11th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES, ISBN 978-989-758-548-7, pages 137-144. DOI: 10.5220/0010812800003117

in Bibtex Style

@conference{icores22,
author={Le Anh Thu and Tuan Phung-Duc},
title={Performance Analysis for Threshold-based N-Systems with Heterogeneous Servers},
booktitle={Proceedings of the 11th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,},
year={2022},
pages={137-144},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010812800003117},
isbn={978-989-758-548-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,
TI - Performance Analysis for Threshold-based N-Systems with Heterogeneous Servers
SN - 978-989-758-548-7
AU - Thu L.
AU - Phung-Duc T.
PY - 2022
SP - 137
EP - 144
DO - 10.5220/0010812800003117