Identifying User Experience Aspects for Voice User Interfaces with Intensive Users

Kristina Kölln, Jana Deutschländer, Andreas Klein, Maria Rauschenberger, Dominique Winter

2022

Abstract

Voice User Interfaces (VUIs) are becoming increasingly available while users raise, e.g., concerns about privacy issues. User Experience (UX) helps in the design and evaluation of VUIs with focus on the user. Knowledge of the relevant UX aspects for VUIs is needed to understand the user’s point of view when developing such systems. Known UX aspects are derived, e.g., from graphical user interfaces or expert-driven research. The user’s opinion on UX aspects for VUIs, however, has thus far been missing. Hence, we conducted a qualitative and quantitative user study to determine which aspects users take into account when evaluating VUIs. We generated a list of 32 UX aspects that intensive users consider for VUIs. These overlap with, but are not limited to, aspects from established literature. For example, while Efficiency and Effectivity are already well known, Simplicity and Politeness are inherent to known VUI UX aspects but are not necessarily focused. Furthermore, Independency and Context-sensitivity are some new UX aspects for VUIs.

Paper Citation

in Harvard Style

Kölln K., Deutschländer J., Klein A., Rauschenberger M. and Winter D. (2022). Identifying User Experience Aspects for Voice User Interfaces with Intensive Users. In Proceedings of the 18th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-758-613-2, pages 385-393. DOI: 10.5220/0011383300003318

in Bibtex Style

@conference{webist22,
author={Kristina Kölln and Jana Deutschländer and Andreas Klein and Maria Rauschenberger and Dominique Winter},
title={Identifying User Experience Aspects for Voice User Interfaces with Intensive Users},
booktitle={Proceedings of the 18th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2022},
pages={385-393},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011383300003318},
isbn={978-989-758-613-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - Identifying User Experience Aspects for Voice User Interfaces with Intensive Users
SN - 978-989-758-613-2
AU - Kölln K.
AU - Deutschländer J.
AU - Klein A.
AU - Rauschenberger M.
AU - Winter D.
PY - 2022
SP - 385
EP - 393
DO - 10.5220/0011383300003318