Implementation of E-Government Based Public Services in Medan City Government

Julia Ivanna, Subhilhar, Humaizi, Heri Kusmanto

2022

Abstract

The development of e-Government requires sufficient study in order to provide guidelines for the government on the use of e-Government initiatives. The government must also know the issues that can help to understand the requirements in the implementation of e-Government to run successfully. This happened because several e- Government initiatives failed, especially in developing countries. Therefore, it is necessary to study appropriate and mature before implementing e-Government initiatives. The purpose of this study is to investigate the application of e-Government as well as the factors obstacle in the development of eGovernment initiatives in Medan Government. The study was also conducted using a qualitative method, collecting qualitative data through observations and in-depth interviews. The research findings indicate that e-Government implementation has not been working properly. There are various inhibiting factors that influencing the development of e-Government initiatives in Medan Government. The factors of These obstacles include: services are still sporadic, not yet developed information and services between sectors, partially developed by the respective work units, some services are only limited to the publication stage on the official government website and other technical problems. These conditions indicate that Medan Government is considered less consistent in providing e-Government services. The cause of this obstacle is because the Medan City Government does not yet have an adequate budget. Infrastructure, human resources who are ready to respond to changes in this digital era. Remembering every area in the city of Medan have unique geographical conditions, characters and local wisdom that different from other regions, the Medan Government should have e-Government-based public services that are friendly to the people of Medan City. An important initiative is to be done for Medan Government so that e-Government can succeed are increasing employee competence, budget allocation. Like any other business, e-Government needs to be promoted among citizens to introduce the service. The government should also start with pilot projects adapted to the right context. Starting small and spreading widely will help minimize errors and major losses.

Paper Citation

in Harvard Style

Ivanna J., Subhilhar., Humaizi. and Kusmanto H. (2022). Implementation of E-Government Based Public Services in Medan City Government. In Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP, ISBN 978-989-758-618-7, SciTePress, pages 255-262. DOI: 10.5220/0011565300003460

in Bibtex Style

@conference{icosop22,
author={Julia Ivanna and Subhilhar and Humaizi and Heri Kusmanto},
title={Implementation of E-Government Based Public Services in Medan City Government},
booktitle={Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP,},
year={2022},
pages={255-262},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011565300003460},
isbn={978-989-758-618-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP,
TI - Implementation of E-Government Based Public Services in Medan City Government
SN - 978-989-758-618-7
AU - Ivanna J.
AU - Subhilhar.
AU - Humaizi.
AU - Kusmanto H.
PY - 2022
SP - 255
EP - 262
DO - 10.5220/0011565300003460
PB - SciTePress